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Membership FAQ

Personalized Wellness, Evidence-Based

Need Clarity? We’ve Got You.

Everything you need to know about pricing, memberships, labs, and cancellations.

Do you accept HSA or FSA?

Yes.
Your membership and all visit fees can be paid using HSA/FSA cards.

Your lab fees may also qualify depending on your plan.

Do you accept insurance?

No.
We are a direct-pay practice so we can keep pricing transparent and avoid inflated charges.

Patients may request a superbill to submit for potential out-of-network reimbursement.

What services are included in the same pricing model?

All services use the same simple structure:

  • Hormone Therapy (HRT)
  • Medical Weight Management
  • Primary Care / Sick Visits
  • Preventive Care

One pricing model.
Two lab options.
No confusion.

Are medications included?

Medications are not included in membership pricing.
They are paid to the pharmacy or dispensing service of your choice.

We will tell you the most affordable options available in your state.

What happens after I book my first appointment?

You’ll receive a Charm portal invitation to:

  • Complete your intake forms
  • Upload any outside labs (Option A)
  • Confirm payment
  • Review your plan after the visit

Charm becomes your hub for all secure clinical communication.

What is your cancellation policy for appointments?

We ask for 24 hours’ notice to cancel or reschedule an appointment.
Cancellations within 24 hours or missed appointments may incur a $50 late-cancel/no-show fee.

This policy allows us to keep our schedule open for patients who need timely care.

What if I only want one or two labs instead of the full biomarker panel?

Absolutely. If you choose Option B, you don’t have to run all 60 biomarkers. We’ll decide together which labs make sense for your goals and budget.

You can request a basic set (thyroid only, hormones only, etc.), and we’ll help you choose the most meaningful labs to start with.
Just note: certain medications or treatment plans do require additional testing so your provider has a complete and safe clinical picture.

It’s a collaboration — not a pick-and-choose menu.

And importantly, our full 60+ biomarker panel is available at $150 wholesale pricing, which is far below the $350–$600 typically charged at other hormone clinics.

What does the membership NOT include?

Your monthly membership includes messaging, follow-up visits, lab review, and discounted sick visits — but it does not include:

  • Medications (pharmacy pricing varies)
  • Lab fees
  • Third-party testing (DEXA, imaging, etc.)
  • Non-member visits for family members
  • Specialty consults outside our scope

Keeping these separate allows the membership fee to stay predictable and affordable.

What’s the difference between Option A and Option B?

Option A – Bring Your Own Labs:
You use recent labs (3–6 months) from your employer, primary care provider, or previous clinic. No lab fees through us.
Option B – Exclusive Biomarker Panel:
You get our 60+ marker Root Cause Longevity Panel for $150 wholesale pricing — something most clinics mark up to $350–$600.

Both options include the same membership benefits and the same level of care.

What’s included in the $175 initial consultation?

Everything needed for your first visit:

  • Full clinical evaluation
  • Review of your health goals
  • Hormone/metabolic review
  • Care plan tailored to Option A or Option B
  • Orders for any necessary labs
  • Membership setup

This fee is identical for all services:
Hormones, Weight Management, and Primary Care.

What does the $75 monthly membership include?

Your membership covers:

  • Two virtual follow-up visits per year
  • Unlimited secure messaging in Charm
  • Unlimited lab reviews
  • Discounted sick visits
  • Ongoing care plan adjustments
  • Access to wholesale lab pricing (if using Option B)

No contracts. Cancel anytime.

Are labs included in the membership?

No.

Keeping lab costs separate ensures you only pay for the labs you actually need.You can bring your own labs OR choose our $150 wholesale biomarker panel.

How much does the Exclusive Biomarker Panel cost?

$150 flat rate at wholesale pricing
(This same panel is often $350–$600+ at other clinics.)

It includes over 60 biomarkers across:

  • Hormones
  • Thyroid
  • Inflammation
  • Lipids
  • Cardiometabolic risk
  • CBC
  • Metabolic markers
  • Optional micronutrients

This is the Root + Revive transparency advantage.

Can I switch between Option A and Option B later?

Yes.
You can switch at any time — for example:

  • Bring your own labs now
  • Use our biomarker panel next year
  • Switch back again

Your membership stays the same.

Do unused visits roll over?

No.
The membership is designed around two touchpoints per year, plus unlimited messaging and unlimited lab reviews.

Most patients prefer short, frequent digital check-ins rather than large annual visits.

Can I switch between Option A and Option B later?

Yes.
You can switch at any time — for example:

  • Bring your own labs now
  • Use our biomarker panel next year
  • Switch back again

Your membership stays the same.

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